The purpose of this policy is to explain the personal information we collect and how we and/ or our associated companies may use it.
We are the controller of any personal information which you provide to us which means that we decide the purposes and means of the processing of that personal information.
The Trading Field is committed to protecting your privacy and maintaining the security of any personal information that we receive from you.
How we obtain and store your information
We obtain your information through applications, emails, letters, telephone calls, SMS messages, cookies and conversations when registering for our services and during the course of our relationship.
We may monitor or record phone calls with you and monitor (and maintain a record of) all emails and electronic communications sent by or to us.
The safekeeping of your personal data is very important to us. We follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.
What types of personal information we process
We may process the following types of personal information:
contact details including email and phone numbers;
age/ date of birth;
social media user names only;
TTF website user names and passwords;
Telegram user names;
Broker account number only;
information about your use of our services, products and facilities.
Using your personal information
As well as checking your identity, the personal information The Trading Field holds may be used for:
complying with our legal and regulatory obligations;
performing our obligations under any contract we have with you;
administering our relationship with you including resolving queries or issues;
establishing and managing your account;
reviewing your ongoing needs;
providing you with the information, products and services that you request from us;
checking your instructions to us;
investigating any complaint you may make;
providing evidence in any dispute or anticipated dispute between you and us;
recovering amounts payable;
training our staff;
enhancing our customer service and products;
undertaking product development and analysis;
protecting the security of our website and our users by detecting or preventing fraud or other crimes.
Where you have consented to direct marketing, we may send you marketing material from time to time by post, email, telephone, SMS or other electronic messaging services.
When we may share your information
We may share your personal information with:
any regulatory or tax authority to the extent that we are required to do so by law;
any third parties as we reasonably consider necessary in order to prevent crime;
our associated companies and subsidiaries;
third-party service providers and advisers who provide us with administrative, financial, research or other services in connection with the services we provide to you;
our introducing brokers and other commercial partners;
our staff and professional advisers;
our auditors for the purposes of carrying out financial and regulatory audits;
courts, tribunals, regulatory or tax authorities and government agencies to enable us to enforce our agreement with you or to comply with the requirements of a court, regulator, tax authority or government agency in relation to any prospective court hearings;
the purchaser or potential purchaser of one or more of our businesses or product/service lines and their professional advisers;
You should also be aware that when personal information is voluntarily disclosed (i.e. your name, e-mail address, etc.) in the discussion forums or other public areas on the Site(s) or Service, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties.
Generally, we require that organisations outside our associated companies with whom we share your personal information acknowledge the confidentiality of your data, undertake to respect your right to privacy and comply with the data protection principles and this policy.
The purpose of data collection and analysis
We also gather information relating to you and your online behaviour:
to help improve our website, to give you a good user friendly experience and to personalise your use and our communications to you;
to help us monitor, support and improve the performance of our site (by analysing your use and experience of our site);
to help us understand more about you and the products and services you use and are interested in; and
to tailor the online advertising you receive.
Knowing more about you helps us to understand our customers better, and means we can give you recommendations about products and services you may be interested in, and provide you with relevant advertising and customised communications that are of interest to you.
We combine information that you provide to us with information that is publicly available and/or that we receive from third parties such as advertisers and/or other reputable sources who have obtained your permission to do so, or have otherwise explained to you that this may happen.
International Data Transfer and Usage
The personal information that we collect from you may be transferred, stored, and processed in all of the countries we have a presence in or operate within.
We cannot prevent the use or misuse of the personal information you may provide that is available on the website to be viewed by the public such as username, names, comments etc.
How long will we retain personal information?
We shall hold information about you on electronic and/or paper files whilst you are a customer. We will safely destroy any information we deem to be unnecessary as and when this is the case but we may keep personal information on file for at least six years after you cease to be a customer, in order to comply with anti money laundering laws amongst other legal obligations and laws.
Accessing your information
When can you request access?
You have the right to:
obtain confirmation that your personal information is being processed
access to your information, and
You can request copies of paper and electric records about you that we hold, share or use. To deal with your request, we can request proof of identity and enough personal information to enable us to locate the personal information you request. There is a fixed cost of GBP 15 if you wish to do this. Please email
Correcting or amending your information
You have the right to obtain from us the amendment of inaccurate personal information concerning you. If you tell us that the personal information we hold on you is incorrect, we will review it and if we agree with you, we will correct our records. If we do not agree with you we will let you know. If you wish, you can tell us in writing that you believe our records still to be incorrect. For any requested amendments, we will require you to provide reasonable industry standards proof of identification.
We will also need to notify any third parties with whom we’ve shared your personal information that you’ve made a rectification request. We’ll take reasonable steps to do this, but if it is not possible or may involve disproportionate effort we may not be able to do this or ensure they rectify the personal information they hold.
Automated decision making and profiling
You’ve the right not to be subject to a decision based solely on automated processing, including profiling, which has legal consequences for you or similarly significant effects.
We only do so where:
this is necessary for entering into, or performance of, a contract between us;
this is authorised by applicable law; or
we’ve obtained your explicit consent to do so for these purposes.
Last updated: May 2021